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Terms of Service

General terms and conditions of General Logistic d.o.o. Sarajevo governing international freight forwarding, customs clearance, and warehousing.

Operational Terms and Liability

  • General Provisions

    These terms govern all service agreements and freight orders for transport, customs brokerage, and warehouse handling placed with General Logistic d.o.o.

  • Carrier Liability

    Shipments are transported under standard international conventions (CMR for road, CIM for rail, Montreal Convention for air) backed by carrier liability insurance.

  • Client Obligations

    Clients must provide accurate cargo specifications, weights, and complete customs documentation prior to dispatch to ensure smooth border crossing.

  • Payment and Timelines

    Rates and payment terms are determined by confirmed quotation or contract. Transit times remain subject to normal customs inspection schedules.